Terms and Conditions

Effective date: 26 March 2026 These Terms and Conditions (“Terms”) govern your access to and use of the Tera Fit website, platform, account area, forms, and related digital fitness services available at tera-fit.eu (the “Service”). The Service is operated by: LOOTERA IT MB Company number: 307552431 Address: Vilnius, V. Nagevičiaus g. 3, LT-08237 Email: info@tera-fit.eu Phone: +37066805930 Throughout these Terms, “Company”, “we”, “us”, and “our” refer to LOOTERA IT MB. “You” and “your” refer to the person or entity using the Service. By accessing or using the Service, creating an account, purchasing Tokens, submitting information for a training program, or placing an order through the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. Definitions

For the purposes of these Terms:

Account means your registered user account on the Service.
Tokens means the internal digital credits used within the Service to purchase or redeem paid features, training programs, or related services. Tokens are an internal accounting mechanism only.
Program means any digital fitness-related product or content supplied through the Service, including personalised or non-personalised training plans, workout routines, recommendations, schedules, guidance, and downloadable files such as PDFs.
Specialist Program means a Program prepared, reviewed, or structured by a human specialist, trainer, or coach available through the Service.
AI Program means a Program generated or assisted by automated tools or artificial intelligence features available through the Service.
Order means a completed purchase of Tokens and/or a completed redemption of Tokens for a Program or other paid Service.
Services means all products, features, content, and digital services made available through the Service.

2. Eligibility and Account Registration

2.1 You must be at least 18 years old to use the Service and create an Account.
2.2 If you use the Service on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.
2.3 You must provide accurate, current, and complete information when registering an Account, completing intake forms, or placing an Order.
2.4 You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out through your Account.
2.5 You must promptly notify us at info@tera-fit.eu if you suspect unauthorised access to your Account or any other security breach.
2.6 We may refuse registration, suspend an Account, or require verification where reasonably necessary for security, fraud prevention, legal compliance, or operational reasons.

3. Nature of the Service

3.1 Tera Fit is a digital fitness platform through which users may purchase Tokens and redeem them for Programs and related digital fitness services.
3.2 The Service is provided online only. Unless expressly stated otherwise, we do not sell or deliver physical goods.
3.3 The Service may include both AI-assisted and human-prepared outputs. The format, features, and methods of delivery may vary depending on the selected product or service.
3.4 We may change, update, improve, limit, suspend, or discontinue any part of the Service at any time for legal, technical, security, operational, or commercial reasons.

4. Tokens

4.1 Tokens are prepaid internal digital credits used solely within the Service.
4.2 Tokens are not legal tender, electronic money, payment instruments, bank deposits, investments, securities, or cryptoassets.
4.3 Tokens:
(a) do not accrue interest;
(b) have no independent cash value outside the Service;
(c) are not transferable unless we expressly agree otherwise in writing; and
(d) cannot be resold, assigned, or exchanged outside the Service.
4.4 The available Token packages, applicable pricing, and payment details will be shown to you before payment is completed.
4.5 Tokens are credited to your Account after successful payment authorisation and processing.
4.6 Tokens are deducted when you redeem them for a Program or other paid Service, or when performance of the relevant digital service begins.
4.7 We may offer promotional or bonus Tokens. Unless expressly stated otherwise, promotional or bonus Tokens are non-refundable, non-transferable, and may be subject to separate conditions or expiry periods.
4.8 We reserve the right to correct Token balances affected by manifest error, technical malfunction, payment reversal, fraud, abuse, or unauthorised activity.

5. Orders, Pricing, and Payment

5.1 All Orders are subject to our acceptance.
5.2 We may refuse, cancel, reverse, or place an Order on hold where reasonably necessary, including in cases of suspected fraud, abuse, payment issues, inaccurate information, technical errors, or legal compliance requirements.
5.3 Prices, available Token packages, redemption structures, and fees displayed on the Service may change from time to time. Changes apply prospectively and do not affect an Order already accepted, except where there is an obvious pricing or technical error.
5.4 You are responsible for ensuring that your payment method is valid, authorised, and has sufficient funds or credit available.
5.5 If a payment is reversed, charged back, disputed without valid basis, or later found to be unauthorised, we may suspend your Account, cancel related access, reverse the relevant Token credit, withhold delivery, or take reasonable recovery measures to the extent permitted by law.
5.6 Any taxes, if applicable, will be shown as required before you complete the transaction.

6. Order Delivery and Digital Fulfilment

6.1 All Tokens and Programs are delivered digitally only.
6.2 Purchased Tokens are normally credited electronically to your Account after successful payment confirmation.
6.3 A Program order is considered placed once:
(a) you have submitted the required intake or questionnaire information;
(b) you have sufficient Tokens in your Account or have otherwise completed the required payment step; and
(c) you confirm the relevant purchase or redemption through the Service.
6.4 Delivery of a Program begins after we receive the information reasonably required to provide that Program.
6.5 Programs are delivered electronically through the Service, including by making them available in your Account, dashboard, download area, or by another digital delivery method designated on the Service.
6.6 Delivery times may vary depending on the selected service type, the completeness and accuracy of your submitted information, specialist availability, internal review, technical factors, system load, and other operational circumstances.
6.7 Any timeframe displayed on the Service is an estimate only unless we expressly state otherwise.
6.8 A Program is deemed delivered when it has been made available to you electronically through the designated delivery method.
6.9 You are responsible for ensuring that the information you submit is accurate, complete, and suitable for processing. We are not responsible for delays or delivery issues caused by incomplete, inconsistent, or incorrect information submitted by you.
6.10 If delivery fails due to a technical issue attributable to us, we may, at our discretion, re-deliver the Program, correct the issue, or restore the relevant Tokens.

7. Refunds, Cancellation Rights, and Consumer Protections

7.1 Nothing in these Terms limits any mandatory consumer rights that apply to you under applicable law.
7.2 Where you purchase Tokens and do not redeem or use them, you may have a statutory right of withdrawal or cancellation where required by applicable consumer law, provided the Tokens have not been used, spent, or consumed.
7.3 Where you redeem Tokens for digital content or request immediate performance of a digital service, you expressly request immediate supply and acknowledge that your statutory withdrawal or cancellation right may be lost once delivery or performance begins, to the extent permitted by applicable law.
7.4 Used Tokens are non-refundable except:
(a) where required by applicable law;
(b) where we fail to provide the purchased Service; or
(c) where our Refund Policy expressly states otherwise.
7.5 If you believe that a Program was not delivered, is materially defective, or is materially not as described, you must contact us at info@tera-fit.eu and provide sufficient details for review.
7.6 We may refuse a refund request where the issue results from:
(a) your change of mind after delivery or performance has begun;
(b) inaccurate, incomplete, contradictory, or misleading information submitted by you;
(c) dissatisfaction based solely on subjective preference where the Service was substantially provided as described;
(d) your misuse of the Service; or
(e) circumstances outside our reasonable control.
7.7 Additional refund procedures or conditions may be set out in our Refund Policy.

8. Health, Fitness, and Medical Disclaimer

8.1 The Service and all Programs are provided for general fitness, educational, and informational purposes only.
8.2 The Service does not provide medical advice, diagnosis, treatment, rehabilitation advice, physiotherapy advice, mental health care, or emergency services.
8.3 You should consult an appropriately qualified healthcare professional before starting or changing any exercise, nutrition, or wellness routine, especially if you:
(a) have any illness, injury, disability, or medical condition;
(b) are pregnant or postpartum;
(c) are taking medication; or
(d) have any doubt about whether exercise is suitable for you.
8.4 Physical exercise involves inherent risks, including the risk of injury, illness, discomfort, and adverse health effects.
8.5 By using the Service, you acknowledge and accept those risks and confirm that you are responsible for deciding whether any Program is suitable for you.
8.6 You are solely responsible for exercising within your own abilities and limits, using correct technique, seeking professional advice where needed, and stopping activity if you experience pain, dizziness, shortness of breath, or other concerning symptoms.
8.7 To the fullest extent permitted by law, we are not responsible for any injury, health issue, loss, or damage arising from your participation in exercise or your use of any Program without appropriate professional or medical advice.

9. User Inputs and Responsibilities

9.1 You are solely responsible for all information, responses, content, and materials you submit through the Service.
9.2 You represent and warrant that your submissions:
(a) are accurate and not misleading to the best of your knowledge;
(b) do not infringe third-party rights;
(c) are lawful; and
(d) do not contain malicious code or harmful material.
9.3 You must not use the Service:
(a) unlawfully or fraudulently;
(b) to upload false or misleading information;
(c) to interfere with the operation, security, or integrity of the Service;
(d) to gain unauthorised access to systems, accounts, or data;
(e) to copy, scrape, reverse engineer, or commercially exploit the Service or its outputs without authorisation; or
(f) in a way that could damage our reputation, infrastructure, or legal position.

10. Intellectual Property Rights

10.1 All intellectual property rights in the Service, including its software, design, content, branding, structure, text, graphics, databases, and underlying systems, are owned by us or licensed to us.
10.2 Subject to your compliance with these Terms and completion of the relevant payment or redemption, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to use the delivered Program for your personal, non-commercial use only.
10.3 Unless we expressly agree otherwise in writing, you must not:
(a) reproduce, publish, distribute, sell, licence, sublicense, rent, or commercially exploit any Program or other Service output;
(b) remove proprietary notices;
(c) share purchased Programs as part of a coaching, resale, or commercial offering; or
(d) create derivative commercial products based on Service outputs.
10.4 You retain ownership of materials that you lawfully submit to the Service. However, you grant us a non-exclusive, worldwide, royalty-free licence to use, host, store, reproduce, adapt, and process such materials as reasonably necessary to operate, deliver, maintain, secure, and improve the Service, subject to applicable law and our Privacy Policy.

11. Service Availability and Technical Issues

11.1 We do not guarantee that the Service will be uninterrupted, error-free, or available at all times.
11.2 We may perform maintenance, updates, security actions, or technical interventions that temporarily affect access to the Service.
11.3 We are not responsible for interruptions, delays, or failures caused by internet outages, device issues, browser incompatibility, user-side software problems, force majeure events, or failures of third-party providers outside our reasonable control.

12. Warranties and Disclaimers

12.1 We warrant that we are entitled to provide the Service and grant the rights expressly stated in these Terms.
12.2 Except as expressly provided in these Terms and to the fullest extent permitted by law, the Service and all Programs are provided on an “as is” and “as available” basis.
12.3 We do not guarantee:
(a) any specific fitness, body composition, strength, performance, appearance, or health result;
(b) that any Program will be suitable for every user;
(c) that any AI-generated or specialist-prepared output will be free from all error, omission, or subjective disagreement; or
(d) uninterrupted access to the Service.

13. Limitation of Liability

13.1 Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
13.2 Subject to clause 13.1, our total aggregate liability arising out of or in connection with the Service, any Order, or these Terms shall not exceed the total amount actually paid by you to us through the Service during the 12 months preceding the event giving rise to the claim.
13.3 Subject to clause 13.1, we shall not be liable for any indirect, incidental, special, consequential, or punitive loss, or for any loss of profit, revenue, business, contracts, goodwill, opportunity, or data.
13.4 If you are a consumer, this clause does not affect rights that cannot be waived or limited under mandatory consumer law.

14. Indemnity

14.1 To the extent permitted by law, you agree to indemnify and hold harmless the Company and its directors, officers, employees, contractors, and agents from and against claims, losses, liabilities, damages, and reasonable costs arising out of or connected with:
(a) your breach of these Terms;
(b) your unlawful or improper use of the Service;
(c) your infringement of third-party rights; or
(d) false, unlawful, or misleading information submitted by you.

15. Privacy and Data Protection

15.1 We process personal data in accordance with our Privacy Policy and applicable data protection law, including the EU General Data Protection Regulation (GDPR) and applicable laws of the Republic of Lithuania.
15.2 By using the Service, you acknowledge that your personal data may be processed for account administration, payment handling, service delivery, customer support, security, fraud prevention, legal compliance, and related legitimate business purposes as described in our Privacy Policy.

16. Third-Party Services and Links

16.1 The Service may use or contain links to third-party providers and services, including payment processors, hosting providers, communication tools, analytics services, and external websites.
16.2 We do not control third-party services or websites and are not responsible for their content, availability, actions, or privacy practices.
16.3 Your use of third-party services may be subject to their own separate terms and policies.

17. Suspension and Termination

17.1 We may suspend, restrict, or terminate your access to the Service or your Account with immediate effect where reasonably necessary, including where:
(a) you breach these Terms;
(b) we suspect fraud, abuse, or unlawful activity;
(c) your conduct creates security, legal, operational, or reputational risk;
(d) payment has been reversed or is under dispute; or
(e) we are required to do so by law or by a competent authority.
17.2 We may suspend delivery of a Program while investigating suspected abuse, chargeback activity, unauthorised payments, or materially inaccurate user information.
17.3 Suspension or termination does not affect rights, remedies, or obligations that accrued before the date of suspension or termination.
17.4 Clauses that by their nature should survive termination will continue in force, including clauses concerning payment, refunds, liability, intellectual property, dispute resolution, and data protection.

18. Changes to the Terms

18.1 We may update these Terms from time to time for legal, regulatory, technical, commercial, or operational reasons.
18.2 The most current version will be published on the Service with the revised effective date.
18.3 Where changes are material, we may provide additional notice by email, through your Account, or on the website.
18.4 Your continued use of the Service after the updated Terms take effect constitutes acceptance of the revised Terms.

19. Notices

19.1 Notices to us must be sent to info@tera-fit.eu, unless we specify another contact method.
19.2 We may send notices to you using the email address associated with your Account, by in-service notification, or by posting notice on the Service.

20. Governing Law and Jurisdiction

20.1 These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by the laws of the Republic of Lithuania.
20.2 If you are acting in the course of business, the courts of the Republic of Lithuania shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.
20.3 If you are a consumer, nothing in these Terms deprives you of any mandatory protections granted by the laws of your country of habitual residence where such protections apply and cannot be excluded by contract.
20.4 Consumer disputes may also be resolved through applicable out-of-court consumer dispute mechanisms where required or permitted by law.

21. Miscellaneous

21.1 If any provision of these Terms is found invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
21.2 Our delay or failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.
21.3 You may not assign, transfer, or otherwise dispose of your rights or obligations under these Terms without our prior written consent.
21.4 We may assign or transfer our rights and obligations under these Terms in connection with a merger, acquisition, restructuring, business transfer, or sale of assets.
21.5 These Terms, together with any policies expressly referenced in them, constitute the entire agreement between you and us regarding the Service and supersede prior discussions or understandings relating to the same subject matter.

22. Contact Details

LOOTERA IT MB
Company number: 307552431
Address: Vilnius, V. Nagevičiaus g. 3, LT-08237
Email: info@tera-fit.eu
Phone: +37066805930